NCDHHS: DPH: NC SCHS: Business Systems and Intelligence (BSI) Branch

Overview

The Business Systems and Intelligence (BSI) Branch administers NC State Center for Health Statistics applications and systems. BSI also provides maintenance, enhancement, and operational support to the NC Database Application for Vital Events (NCDAVE) system. NCDAVE is a web-based registration system for death, birth, and fetal death vital events. NCDAVE was launched in phases from 2021 through 2024 for its different modules. NCDAVE's rollout has modernized vital event registration for North Carolina's partners and citizens, and it has helped to reduce vital events certificate processing times.

SCHS applications require ongoing system administration and maintenance to support partners throughout North Carolina. In addition, BSI is responsible for maintaining and retiring legacy systems.

In order to effectively carry out its systems support roles, BSI collaborates with vendors regarding system updates, performs user acceptance testing and change management, administers user accounts, and coordinates with other internal teams to provide training and resources to partners.